The future of healthcare works at OpenLoop.

About the Role OpenLoop is looking for an Account Executive to join our team at HQ in Des Moines, IA. In this role, you will be responsible for helping grow our customer base and drive revenue. You’ll play a key role in identifying prospects, managing the sales pipeline, and closing deals. This role requires strong communication skills, a knack for building relationships, and a hunger to exceed targets.   What You'll Do * Prospecting and generating new leads through research, networking, and outreach efforts. * Managing a sales pipeline to meet or exceed monthly and quarterly sales targets. * Conducting product demonstrations and presenting tailored telehealth solutions to prospective clients. * Collaborating with potential clients to understand their unique needs and develop customized proposals. * Negotiating contracts and closing deals to secure new business. * Building and maintaining strong relationships with key decision-makers. * Staying informed about telehealth industry trends, competitor activities, and market dynamics. * Partnering with internal teams (like marketing, customer success, and product) to deliver an exceptional client experience. * Other duties as assigned   Who You Are * Bachelor’s degree or relevant experience in sales, marketing, or business. * 2+ years of B2B sales experience ideally in telehealth, SaaS, or healthcare technology. * Proven track record of meeting or exceeding sales quotas. * Exceptional communication, negotiation, and relationship-building skills. * Previous experience working in a startup is strongly preferred. * Familiarity with telehealth trends and regulations. * Experience using CRM platforms like HubSpot.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Customer Success Manager to join our team remotely or at our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership supporting and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth.   What You'll Do * Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships ensuring satisfaction with OpenLoop’s solutions. * Provide expert-level technical support to clients, troubleshooting and resolving complex issues related to our products and services. * Work with the implementation team to guide new clients through the onboarding process.  * Focus on maintaining a strong partnership and ensuring the clients continue to see value in our services. * Excellent communication skills, with a passion for helping clients achieve their goals.  * Work closely with internal teams to address any post-launch issues, troubleshoot concerns, and coordinate ongoing enhancements and product updates. * Conduct training sessions and provide ongoing education as needed. * Develop deep knowledge of our programs, products, and services, staying updated on new features and improvements.  * Act as a program expert to clients, proactively offering tailored solutions for better outcomes and greater efficiencies.  * Monitor client programs, analytics and overall satisfaction, identifying opportunities for improvement and growth.  * Proactively address potential issues before they impact the client. * Work closely with cross-functional teams to ensure a seamless process for clients and their patients. * Act as the voice of the client internally, providing feedback to the product and technical teams to ensure continuous improvement of OpenLoop's offerings. * Regularly review and analyze client data to identify trends, potential risks, and opportunities for upselling or cross-selling additional services. * Collaborate with the sales team to manage contract renewals and client upsells to ensure continued client satisfaction. * Other duties as assigned.   Who You Are * Bachelor’s degree in Business, Computer Science, or a related field. * 3+ years of experience in a technical account management, customer success, or related role, preferably in a B2B environment, with a focus on post-implementation client engagement.  * Strong technical background with the ability to understand and communicate complex technical concepts. * Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. * Problem-solving mindset with a proactive approach to identifying and addressing client needs. * Experience with CRM software and other customer success tools. * Ability to work independently and manage multiple accounts and tasks simultaneously.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Data Analyst to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leveraging data to improve patient care, optimizing our platform, and driving key business decisions. You will be responsible for analyzing health-related data, identifying trends in telemedicine usage, and working closely with cross-functional teams to optimize telehealth services and improve patient outcomes.   What You'll Do * Gather and clean data from various sources, ensuring data integrity and accuracy. * Utilize statistical techniques and software (e.g., SQL, Excel, R, Python) to analyze datasets and identify trends, patterns, and anomalies. * Create detailed reports and visualizations (e.g., dashboards, graphs, charts) to present findings to stakeholders. * Work closely with cross-functional teams, including finance, operations and customer success management, to understand their data needs and provide relevant insights. * Develop and track key performance indicators (KPIs) to measure the success of business initiatives. * Identify opportunities to improve data collection and analysis processes. * Other duties as assigned.   Who You Are * Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. * 1-3 years of experience as a data analyst or in a similar role. * Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI). * Strong problem-solving abilities and attention to detail. * Excellent verbal and written communication skills, with the ability to present complex data insights clearly. * Ability to work effectively both independently and as part of a team. * Proficiency in Zoho Analytics strongly preferred.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Customer Success- Enterprise to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our highest-value client relationships, overseeing accounts with $100K+ ARR and complex healthcare infrastructure implementations. This role combines strategic account management with deep healthcare industry expertise to drive exceptional customer outcomes, expansion revenue, and executive-level advocacy for our digital health platform. What You'll Do * Develop and execute success strategies for 50–75 enterprise accounts representing the majority of company revenue. * Build and maintain C-suite relationships with healthcare executives, CTOs, compliance leaders, and clinical stakeholders. * Own enterprise NRR targets (120%+) and ensure strategic account renewals and expansions. * Collaborate with Sales leadership on enterprise growth plans, multi-year renewals, and competitive positioning. * Manage a team of Enterprise CSMs, creating account assignment criteria, workload distribution, and performance standards. * Conduct executive-level account reviews, forecasting, and performance evaluations. * Design training programs focused on healthcare regulations, clinical workflows, and executive engagement. * Partner with Product and Engineering to advocate for enterprise-specific features, integrations, and roadmap priorities. * Collaborate with Marketing on case studies, reference programs, and thought leadership content tailored for enterprise healthcare clients. * Work with Legal and Compliance on contract negotiations, regulatory requirements, and security frameworks (HIPAA, SOC2, HITRUST). * Establish enterprise playbooks and best practices for onboarding, adoption, and renewal. * Design and manage escalation paths for technical issues, compliance concerns, and executive-level escalations. * Implement account health scoring frameworks tailored to enterprise healthcare clients (NRR, clinical adoption metrics, utilization). * Lead Quarterly Business Reviews (QBRs) and annual strategic planning sessions with executive stakeholders. * Other duties as assigned. Who You Are * Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field; MBA preferred. * 7+ years of experience in customer success, account management, or consulting, with a focus on enterprise clients. * 4+ years of leadership experience managing customer-facing teams in enterprise SaaS or healthcare. * 3+ years of experience in healthcare technology, EHR/EMR systems, or digital health platforms. * Strong knowledge of healthcare stakeholder dynamics including providers, payers, and large health systems. * Understanding of clinical quality metrics, patient outcomes, and healthcare economics. * Proficiency with customer success platforms (Gainsight, ChurnZero, Totango, or similar). * Advanced Excel/Google Sheets skills for financial modeling, forecasting, and account analysis. * Experience with CRM systems (Salesforce preferred) and data visualization tools (Looker, Tableau, Power BI). * Deep understanding of SaaS metrics including NRR, GRR, LTV, and enterprise health scoring. * Comfortable navigating regulatory frameworks (HIPAA, SOC2, HITRUST) and healthcare compliance standards.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Customer Success - Growth to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for driving retention and expansion for our mid-market client segment ($25K-$100K ARR), focusing on standardized implementation processes, efficient onboarding, and scalable success methodologies. This role balances high-quality customer outcomes with operational efficiency to support rapid customer base growth.   What You'll Do * Own Gross Revenue Retention (GRR) targets of 95%+ and expansion revenue goals. * Design standardized onboarding and adoption processes that scale efficiently across client tiers. * Implement tiered service levels based on account value and growth potential. * Establish clear processes for account assignment, workload management, and performance standards. * Conduct regular one-on-ones, team meetings, and performance coaching sessions. * Design and deliver training programs on efficiency, time management, and digital engagement strategies. * Build and maintain customer success playbooks and automation-first engagement flows for growth segments. * Develop automated touchpoint sequences and leverage tools like Zoho Flow, Twilio, and Amazon Connect to drive digital engagement at scale. * Implement self-service resources and customer education programs that integrate with CRM and support systems. * Design efficient escalation paths for technical issues and expansion opportunities. * Collaborate with Product on feature adoption strategies and user experience improvements. * Partner with Marketing on customer education content, webinars, and campaigns. * Work with Sales on lead qualification criteria and expansion handoff processes. * Coordinate with Implementation on streamlined onboarding workflows. * Create dashboards and reporting for segment performance and individual CSM metrics. * Conduct cohort analyses to optimize onboarding and retention strategies. * Other duties as assigned.   Who You Are * Bachelor’s degree in Business, Marketing, Operations, Information Systems, or related field. * 5+ years in customer success, account management, or operations roles. * 3+ years of team leadership experience in high-velocity customer environments. * 2+ years in healthcare technology or SaaS companies. * Proven track record of building scalable, systems-driven customer success processes. * Familiarity with customer success automation platforms, workflow tools, and communication systems (Zoho suite, Twilio, Amazon Connect/SES, Zapier, etc.). * Strong analytical skills with experience in data-driven decision making (dashboards, cohort analysis, forecasting). * Experience managing remote or hybrid teams with strong collaboration skills. * Hungry to optimize, improve, and scale customer success operations in a fast-moving startup environment.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Director of Product Management, AI to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for unifying our B2B and B2C AI capabilities into a cohesive strategy, ensuring our AI products drive meaningful revenue growth, partner adoption, and market differentiation. The ideal candidate is both a product strategist and a go-to-market operator—able to define the long-term roadmap while building the commercial materials, positioning, and integration models that unlock near-term results.   What You'll Do * Define and evolve the AI product portfolio across B2B and B2C capabilities, aligning with OpenLoop’s mission and revenue objectives. * Develop compelling GTM strategies, messaging, and sales enablement materials that accelerate adoption and revenue growth.  * Build and scale partnerships with healthcare organizations, technology vendors, and channel partners to expand reach and deliver value-added solutions.  * Collaborate closely with sales, marketing, and customer success to drive product adoption, expand existing accounts, and identify new revenue streams.  * Guide product managers and engineering teams in prioritization, execution, and alignment to strategic goals—ensuring the roadmap delivers both near-term impact and long-term value.  * Partner with engineering, design, and operations to ensure successful delivery of AI products that meet customer and market needs.  * Conduct ongoing competitive analysis, market research, and customer feedback loops to inform strategy and prioritize investments. * Lead and mentor a team of product managers, instilling a culture of ownership, accountability, and customer focus.  * Other duties as assigned.   Who You Are * Bachelor's Degree in Business Administration, Engineering, Computer Science or related field. * 10+ years of product management experience, with 4+ years in leadership roles. * Proven success developing and launching AI-driven products, ideally across both B2B and B2C markets. * Strong track record of building and executing go-to-market strategies tied to measurable revenue growth. * Experience integrating products into partner ecosystems and building scalable partner models. * Ability to guide and align product managers and engineering teams around strategic priorities and roadmap execution. * Exceptional communication skills with the ability to craft compelling narratives for executives, partners, and customers. * Strong analytical mindset; able to balance data-driven decision making with intuition and vision. * Background in healthcare, health-tech, or adjacent industries preferred.    -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Director of Product Management, Patient Experience to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading the strategy and execution for our patient facing applications (patient intake funnel, patient portal, and upcoming customer insights portal). This role is accountable for driving product success—from vision through launch to adoption. You’ll combine strategic thinking with hands-on execution, working cross-functionally with engineering, design, marketing, sales, customer success, and implementations to deliver products that transform how patients and customers engage with healthcare. You’ll also manage and mentor a small team of product managers.    This is a fully remote, mission-driven role for a leader who blends the scrappiness of a startup with the scalability focus of an enterprise.   What You’ll Do: * Own the vision, roadmap, and performance (OKRs) of patient experience products. Ensure successful launches and sustained adoption of new features and products. * Optimize the patient intake funnel and portal to maximize conversion, engagement, and retention. * Lead creation and launch of the customer insights portal, partnering closely with Marketing, Sales, and Implementations on go-to-market strategy and client success. * Work across engineering, design, marketing, sales, customer success, and implementations to align priorities, deliver seamless experiences, and ensure operational readiness. * Lead annual and quarterly planning, OKR development, and dependency alignment for all patient- and customer-facing products. * Engage directly with patients, clients, and partners to understand needs and translate them into product opportunities. * Define and track KPIs, analyze performance, and iterate quickly to drive measurable improvements. * Manage and coach a team of 2 product managers, growing their skills and scaling the function as the company expands. * Other duties as assigned.   Who You Are: * Bachelor’s degree in Business Administration, Engineering, Computer Science or related field. * 8+ years in product management (3+ in leadership), success in both healthtech and marketing platform SaaS is preferred. Track record of new product launches, GTM execution, and driving measurable product success. * Proven ability to operate with scrappiness and speed, while building scalable systems and processes for long-term growth. * Skilled at aligning diverse stakeholders, including engineering, design, marketing, sales, customer success, and implementations. * Strong empathy for users, ability to turn insights into product direction, and comfort defining/owning KPIs. * Experience managing and mentoring product managers, fostering accountability and growth. * Passion for transforming patient experience and healthcare outcomes through technology.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

ABOUT THE ROLE OpenLoop is looking for a strategic and hands-on Head of Engineering to join our team in our new Nashville, TN office.  In this role, you will be responsible for driving the development of our technology roadmap, lead high-performing engineering teams, and integrating advanced and scalable solutions into our digital health platform.   **Please Note:  We’re growing and opening a new office in Nashville, TN (address TBD). This role will be onsite full-time, Monday through Friday. Until the new office is ready, you’ll be able to work remotely from home, with the expectation of moving onsite once the space is open.   WHAT YOU’LL DO: * Provide strategic leadership and technical oversight across engineering functions (platform, infrastructure, product development & DevOps). * Drive the development and implementation of scalable, secure, and compliant healthcare software solutions. * Partner cross-functionally with Product, Design, Clinical, and Data teams to define and execute the technical vision. * Partner with our teams to build and scale AI-driven features that enhance clinical workflows, patient engagement, and operational efficiency. * Foster a culture of innovation, ownership, and continuous improvement. * Lead hiring, mentoring, and development of engineering talent, promoting diversity and inclusion. * Ensure adherence to security, privacy, and healthcare compliance standards (HIPAA, SOC 2, etc.). * Manage vendor relationships and evaluate build vs. buy decisions for critical technologies. * Other duties as assigned.   WHO YOU ARE: * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * 8-10+ years of software engineering experience, with 5+ in engineering leadership roles. * Proven success leading and scaling engineering teams in high-growth startups or tech-forward healthcare environments. * Experience implementing AI/ML solutions, especially in healthcare or enterprise software. * Deep understanding of cloud-based architecture (e.g., AWS, GCP), modern frameworks, and API design. * Experience with distributed systems, serverless technologies, and event-driven architectures. * Experience with healthcare interoperability standards (e.g., HL7, FHIR) is a plus. * Strong communication skills with the ability to translate technical strategy into business outcomes. * Passionate about improving healthcare delivery through technology.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Head of Internal Communications to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for building and executing OpenLoop’s internal communication strategy to keep our growing, distributed workforce informed, connected, and inspired. You’ll craft clear, consistent messaging that reflects our mission and values while ensuring alignment across teams and leadership. As an individual contributor, you’ll partner closely with executive leadership, department heads, and the People team to deliver engaging communication plans that strengthen transparency, promote culture, and drive organizational clarity as we scale.   What You'll Do * Develop and execute OpenLoop’s internal communication strategy, ensuring clear and timely messaging across all levels of the organization. * Create, edit, and distribute internal communications, including announcements, newsletters, leadership updates, and employee engagement campaigns. * Partner with the executive team to draft messaging around company strategy, goals, milestones, and key initiatives. * Collaborate with the People and Marketing teams to align internal communications with culture, brand voice, and employee experience initiatives. * Manage internal communication channels (e.g., Slack, intranet, email, town halls) and identify opportunities to enhance engagement and effectiveness. * Track communication effectiveness and employee sentiment to continuously improve messaging and delivery methods. * Support leadership with presentation materials and talking points for company-wide meetings and events. * Other duties as assigned.   Who You Are * Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field. * 6+ years of experience in internal communications, corporate communications, or employee engagement—preferably within a scaling or fast-paced organization. * Proven experience building and scaling internal corporate communications programs within a high-growth company. * Exceptional writing and storytelling skills with the ability to distill complex information into clear, engaging messages. * Experience developing communication plans that support organizational change and growth. * Strong interpersonal skills with the ability to influence and build trust across all levels of the organization. * Highly organized, creative, and proactive with strong attention to detail. * Comfortable operating as both a strategic communicator and hands-on content creator in a high-growth, mission-driven environment.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About The Role OpenLoop is looking for a Head of Recruiting Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for ensuring the recruiting function runs efficiently and effectively as we continue to scale. This role blends individual contribution — managing systems, analytics, and process improvements — with team leadership, coaching a small group of coordinators or recruiting operations specialists. You’ll own the operational foundation of Talent Acquisition — from systems and workflows to data, reporting, and compliance — while driving initiatives that enhance recruiter capacity, hiring velocity, and candidate experience. This is an ideal opportunity for someone who thrives in a build-and-optimize environment, balancing data-driven decision-making with an ability to roll up their sleeves.   What You’ll Do: * Lead and develop a small recruiting operations team, providing mentorship, guidance, and clear performance goals. * Design, implement, and optimize scalable recruiting processes and workflows across the organization. * Own and manage the ATS, Greenhouse, ensuring proper configuration, automation, and data integrity. * Create and maintain dashboards that track funnel metrics, recruiter capacity, time-to-fill, and hiring quality. * Partner with Recruiting and People leaders to forecast hiring needs and develop capacity plans to meet demand. * Conduct regular operational audits to ensure compliance, accuracy, and efficiency across systems. * Streamline coordination, scheduling, and interview processes to improve candidate and hiring manager experience. * Collaborate cross-functionally with Finance, HR, and Legal to align on headcount planning, compensation, and policy updates. * Support enablement — training recruiters and hiring managers on systems, interview best practices, and operational updates. * Identify and implement new tools or integrations that enhance recruiter performance and data visibility. * Manage vendor relationships across recruiting platforms and sourcing technologies. * Provide regular data-driven insights and recommendations to Talent leadership to inform strategic decisions. * Other duties as assigned.   Who You Are: * Bachelor’s degree in Business, HR, Data Analytics, or a related field. * 7+ years of experience in Talent Acquisition or Recruiting Operations, with at least 2 years in a leadership or mentorship capacity. * Proven success managing or scaling recruiting operations in a fast-paced, high-growth company. * Strong command of ATS management (Greenhouse is strongly preferred). * Proficiency in building and interpreting recruiting analytics dashboards (Google Sheets, Excel, Looker, Tableau, etc.). * Ability to forecast and model recruiting capacity based on hiring demand and recruiter load. * Excellent communication skills with the ability to influence and collaborate across teams. * Process-oriented, detail-driven, and naturally curious — with a knack for problem-solving and continuous improvement.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Head of Security Operations to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading and overseeing all aspects of the Security Operations Center (SOC) and ensuring the effective detection, response, and mitigation of cyber threats. This role also oversees the company’s Attack Surface Management (ASM) program to proactively reduce exposure and safeguard critical assets and data across our internal and customer-facing platforms as well as third-party and SaaS technologies. This role is responsible for developing and implementing a comprehensive SecOps strategy that safeguards our platform, data, systems, and clients—ensuring compliance with HIPAA, HITRUST, and other healthcare regulations.   What You’ll Do * Lead and manage the Security Operations Center (SOC) (internal and/or external MSSP), ensuring 24/7 security monitoring, incident detection, response, and escalation processes. * Develop and execute the security operations strategy, policies, and response playbooks, to include integrated third-party response and notification procedures. * Oversee real-time monitoring and analysis of security events from multiple data sources to detect and respond to threats. * Lead all aspects of incident response, including investigation, containment, remediation, and root cause analysis. * Develop and execute a cyber intelligence program to deliver an intelligence-driven and risk-prioritized security program (awareness/technologies/controls) and identification of key risks to the business. * Lead and enhance the Attack Surface Management (ASM) program to continuously identify, assess, and minimize external and internal exposures. * Establish and maintain ASM governance, policies, standards, and procedures. * Ensure the regular scanning, assessment, prioritization, and remediation of security vulnerabilities across the environment (application, infrastructure, cloud, API, etc.). * Collaborate with external threat intelligence sources, law enforcement, and government/industry organizations (e.g., FS-ISAC) to stay updated on evolving threats, vulnerabilities, and TTPs (tactics, techniques, and procedures). * Develop and maintain metrics, dashboards, and reports on SOC performance, attack surface exposure, and vulnerability management outcomes for senior leadership and the board. * Ensure regulatory compliance (e.g., PCI, HIPAA, HITRUST, NIST CSF) through effective security operations controls and processes. * Conduct security drills, tabletop exercises, and red/blue team assessments to test and improve operational readiness. * Manage, in coordination with Security Architecture & Engineering, the security technology stack, including SIEM, SOAR, ASM tools, IDS/IPS, EDR, DLP, and vulnerability scanning platforms. * Lead the SecOps team, including outsourced/contract support resources, fostering continuous growth, cross-training, and process optimization. * Other duties as assigned.   Who You Are * Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field is preferred. * 8+ years of experience in Information Security, with at least 5 years focused on Security Operations and Vulnerability Management. * 3+ years of leadership or management experience in Security Operations. * Strong experience in healthcare or digital health is preferred. * Experience working in a high growth company is required. * Applicable certifications a plus (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), GIAC Certified Incident Handler (GCIH), Certified Ethical Hacker (CEH)). * Deep expertise in security operations, cyber intelligence, threat detection, incident response, attack surface management, and vulnerability management. * Strong understanding of cyber threat landscape, attack vectors, security technologies, and defensive tactics. * Familiarity with regulatory frameworks (HIPAA, HITRUST, NIST CSF). * Excellent leadership and communication skills with the ability to engage technical and non-technical stakeholders, including senior executives and the board. * Excellent organizational and documentation skills. * Ability to effectively collaborate and communicate with business partners, customers, third parties, and regulatory agencies. * Analytical and problem-solving abilities with a proactive, risk-based approach. * Strategic thinking and the ability to align security risks and initiatives with business objectives. * Detail-oriented with a strong focus on operational excellence and regulatory compliance. * Strong customer service orientation. * Adaptability to handle dynamic and challenging environments. * Energetic, resourceful, and appropriate work intensity to get the work done. * Strong people acumen and relationship skills.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Head of Technical Recruiting to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for identifying, engaging, and hiring top technical talent across Engineering, Product, and Data. This is a strategic individual contributor role that combines deep recruiting execution with the ability to advise senior leaders on hiring strategy, market insights, and team design. You’ll own technical recruiting end-to-end — from building talent pipelines for niche, high-demand roles to partnering with executives to shape how we attract, assess, and close world-class talent that supports the scalability of our digital health platform.   What You'll Do * Lead and execute full-cycle recruiting for key technical roles across Engineering, Product, and Data Science. * Partner with the CTO, CPO, and other tech leaders to define hiring needs, create role profiles, and design efficient recruiting strategies. * Build and maintain strong pipelines of passive candidates in software engineering, DevOps, product management, and health data analytics. * Develop and execute creative sourcing strategies using LLM tools, networking, events, and direct outreach. * Partner with hiring managers to calibrate on talent quality, technical assessments, and interview best practices. * Deliver an exceptional candidate experience that reflects our mission and values. * Advise leadership on offer strategy, technical market trends, and compensation benchmarks. * Collaborate cross-functionally with People Ops, HR, and hiring teams to ensure a seamless recruiting process and onboarding experience. * Track and report key metrics on hiring velocity, candidate quality, and funnel performance. * Continuously refine our technical recruiting playbook and tools as we scale. * Other duties as assigned.   Who You Are * Bachelor’s degree in Business Administration, Computer Science, Communications or related field.  * 7+ years of experience in recruiting, with 4+ years focused on technical or product recruiting in high-growth tech or digital health environments. * Proven ability to engage, evaluate, and close senior-level technical talent (e.g., Engineering Leaders, Product Managers, Architects). * Strong understanding of technical concepts and ability to communicate effectively with engineers and product leaders. * Experience using sourcing tools, CRMs, and data-driven recruiting platforms. * Excellent stakeholder management skills with the ability to build trust and influence at the executive level. * Comfort operating autonomously in a fast-moving, scaling company — strategic thinker with a builder mindset. * Deep curiosity about technology, innovation, and healthcare transformation.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an IT Systems Engineer to join our team remotely. In this role, you will be responsible for managing and optimizing internal IT systems with a focus on identity and access management (IAM), endpoint management, and end-user support. The ideal candidate has strong hands-on experience with Okta, macOS and Windows MDM platforms (e.g., Jamf, Intune), and has thrived in the dynamic environment of a health-tech startup. What You'll Do * Own and maintain the company's Okta infrastructure, including SSO, MFA, lifecycle management, and application integrations. * Manage MDM platforms (Jamf, Intune, or Kandji) for macOS and Windows devices, ensuring device compliance, security, and performance. * Automate IT processes and workflows to support employee onboarding, offboarding, and access provisioning. * Collaborate cross-functionally with Security, HR, and Engineering to ensure secure and compliant system configurations. * Provide Tier 2/3 support for IT-related issues and incidents. * Lead technical initiatives such as system upgrades, access reviews, and device lifecycle management. * Participate in audits and compliance efforts (HIPAA, SOC 2, etc.) by providing system documentation and evidence. * Support SaaS administration (Google Workspace, Slack, Zoom, etc.) and assist with license management and integrations. * Other duties as assigned Who You Are * Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, and at least one (1) year of relevant professional experience; OR an equivalent combination of education and experience that equips you to fulfill the responsibilities of this role. * 3+ years of hands-on experience with Okta, including SAML/OIDC integration, policies, and workflows. * 3+ years of experience with macOS and Windows MDM platforms (Jamf, Intune, or similar). * Proven success working in a health-tech startup or regulated healthcare environment with HIPAA/SOC 2 compliance exposure. * Proficiency with scripting and automation (e.g., Bash, Python, PowerShell). * Experience managing SaaS tools in a cloud-first environment. * Strong troubleshooting skills, customer service mindset, and ability to work independently. * Experience with ITIL practices or ticketing systems like Jira or Zoho. * Exposure to infrastructure-as-code and endpoint compliance monitoring. * Familiarity with Google Workspace administration. * Knowledge of Zero Trust architecture principles.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Licensing Specialist to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing provider licensing from application through renewal. You’ll work closely with providers, internal teams, and state boards to ensure timely, compliant licensure.   What You'll Do * Apply for provider licenses in collaboration with the provider. * Monitor submitted license applications to determine status weekly. * Ensure all license applications are full and complete to streamline processing time. * Verify providers’ requirements for approval to work in specific states. * Apply for and verify facility licensure. * Review licensing reports for new hires, identify continuing education, and additional license needs. * Resolve license deficiencies and related issues within state board requirements. * Track and monitor license expirations and renewals for providers. * Communicate with state licensing boards as necessary. * Assist in the support of compliance and licensing initiatives. * Communicate requirements with internal teams and follow-up when necessary. * Speak to providers via phone calls using appropriate telephone etiquette. * Email providers using professional email etiquette. * Effective data entry. * Other duties as assigned.   Who You Are * 1-3 years of successful work experience in a medical licensing role. * High attention to detail, follow-up and organizational skills. * Proven ability to multi-task, prioritize and meet required deadlines. * Strong aptitude for learning systems and understanding processes quickly. * Maintains strict confidentiality of all provider files. * Intermediate skills in GSuite. * Telehealth experience is a plus! * IMLCC experience is a plus.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Manager, Patient Support Operations to join our team remotely or at HQ in Des Moines, IA.  This critical position serves a central role in leading and optimizing the day-to-day performance of one or more Certified Medical Assistant (CMA) teams. This person will drive service quality, team performance, and operational excellence across our tele-health support model—ensuring that OpenLoop delivers consistent, high-quality support to patients and providers across all virtual care brands.  This is a hands-on leadership role focused on performance management, coaching, workflow efficiency, and people development. The ideal candidate brings healthcare operations experience, a sharp eye for process improvement, and a deep belief in using data and feedback to elevate both team impact and the patient experience. This role sits within the CMA & Clinical Support Operations team, a high-energy group that supports OpenLoop’s virtual care delivery across all specialties and states. The team includes CMA supervisors, performance analysts, and trainers who collectively manage thousands of patient interactions per week.   What You'll Do: * Monitor CMA team performance metrics daily, surfacing trends, anomalies, and improvement opportunities. * Partner with team leads to ensure KPIs and service levels are consistently met. * Support escalations, identify high-risk workflows, and propose actionable fixes. * Provide performance coaching to individual team members and supervisors. * Contribute to the development of training programs and career pathways for CMA staff. * Help foster a culture of accountability, quality, and professional growth. * Maintain and refine team dashboards and performance scorecards. * Translate operational metrics into digestible insights for leadership. * Track progress on improvement plans and follow-through on underperformance. * Identify bottlenecks, inefficiencies, or policy gaps within support operations. * Recommend and implement changes to improve throughput, accuracy, and staff experience. * Collaborate with clinical operations, quality, and patient experience teams to ensure aligned workflows. * Participate in client-facing efforts or performance reviews as needed. * Represent the CMA support team in strategic planning and organizational initiatives. * Other duties as assigned.   Who You Are: * 3-5 years in healthcare operations, contact center leadership, or CMA support environments * Experience managing or coaching frontline healthcare teams (e.g., CMAs, MAs, coordinators) * Strong understanding of tele-health workflows and virtual visit support needs * Proficiency in interpreting performance data, identifying trends, and driving improvements * Comfortable working in high-growth, metric-driven environments * Excellent communicator across technical, clinical, and frontline audiences * Familiarity with platforms like Tellescope, Healthie, Zoho, or Zendesk * Experience managing across multiple D2C health brands or white-labeled operations * Previous exposure to quality assurance, patient satisfaction programs, or feedback loops * Experience in client-facing roles or customer success in a healthcare environment * Experience in a fast-paced environment is a huge plus - our pace is fun and challenging but fast. * Must bring experience with process focused ideas and best practices in operational structure / smart and efficient workflows * Clear and effective communication (written and verbal) is needed to succeed in this role     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Marketing Coordinator to join our team at our HQ in Des Moines, IA. In this role, you will be responsible for supporting the day-to-day copywriting for content formats such as emails, blogs, sales collateral, internal marketing, and social media, while partnering closely with our Digital Marketing Manager for strategy, priorities, and performance goals. If you enjoy turning ideas into content that ranks, resonates, and converts—this is for you.   What You'll Do * Produce high-quality copy with a healthcare angle for blogs, emails, ads, video scripts, sales collateral, webpages/landing pages, and other copy needs. * Use best practices to research keywords, align with search intent, structure posts (H1/H2s), optimize meta data, and recommend internal links. Help track SERP movement. * Manage the cross-channel calendar; draft posts, short videos, carousels, and stories; publish, engage, and report. Adapt voice by platform while protecting each brand’s identity. * Prep questions, run short interviews, and translate insights into credible, quotable content. * Assist with sales conference logistics such as scheduling, booth coordination, registration and other as needed tasks. * Work closely with the Digital Marketing Manager to bring strong content ideas to the table and report on performance. We’re looking for a candidate with ideas to share! * Other duties as assigned.   Who You Are * Bachelor’s degree in Journalism, Marketing, Communications, English, or equivalent experience. * 2 years of industry experience (we’ll consider standout recent grads with exceptional portfolios). * Proven copywriting experience at an organization, publication, internship, or equivalent. Portfolio/samples required. * Some experience interviewing subject matter experts. * Working knowledge of SEO best practices (keyword research, search intent, on-page best practices, SERP analysis). * Knowledge of basic social media best practices for LinkedIn, Instagram, and Facebook (formats, timing, engagement). * Experience working in Wordpress, HubSpot, Semrush, or previous healthcare experience (writing or other) is preferred.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for an Office Administrative Assistant (Contract) to join our team at HQ in Des Moines, IA. In this role, you will be responsible for providing essential support to ensure the smooth and efficient operation of daily office and administrative functions. You’ll play a key role in supporting internal teams, organizing schedules, and maintaining excellent communication across the organization.   What You'll Do * Manage calendars, schedule meetings, and coordinate travel logistics for team members. * Prepare and format documents, reports, and presentations with a high degree of accuracy. * Greet guests and serve as the main point of contact for office-related inquiries and assist with in-office event coordination. * Maintain office organization, including supply inventory, mail distribution, snack and vendor coordination. * Assist in special projects related to the office or administrative needs of the CEO. * Support facilities needs including office access management, maintenance requests, safety procedures, and office layout planning. * Assist with event planning, meeting coordination, and team communications. * Provide executive support as needed, including managing calendars, scheduling meetings, coordinating travel, and handling administrative requests with discretion and attention to detail. * Other duties as assigned.   Who You Are * Bachelor's degree and experience in an administrative support role (preferred but not required). * Highly organized and detail-oriented, with strong time management skills. * Proactive and resourceful with the ability to anticipate needs and solve problems. * Clear and professional communicator, both written and verbal. * Comfortable working independently and collaborating in a fast-paced team environment. * Proficient in Microsoft Office Suite, Google Workspace, and Zoom or similar platforms. * Demonstrates a high level of customer service and a strong attention to detail, ensuring both internal and external clients feel valued and well-supported.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a People Partner to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for serving as a strategic advisor and trusted resource for our product, engineering, and data teams—helping to attract, develop, and retain top technical talent. You’ll partner closely with R&D leadership to design people strategies that support innovation, accelerate team performance, and strengthen our culture as we scale.   What You'll Do * Serve as the primary People Partner for R&D, providing HR guidance and support across engineering, product, and data functions. * Partner with R&D leaders on workforce planning, organizational design, and team structure to align people strategy with business goals. * Provide day-to-day performance management coaching to managers and employees, including career development and feedback support. Drive talent development and engagement initiatives tailored to the needs of technical teams, fostering growth and retention. * Lead or contribute to special HR projects, such as competency mapping, leveling frameworks, and compensation calibration for technical roles. * Support full-cycle people operations including onboarding, employee relations, benefits, and culture-building programs. * Analyze people metrics and feedback to identify trends, risks, and opportunities for improvement within R&D. Ensure compliance with employment laws and OpenLoop policies, while maintaining a strong employee advocacy mindset. * Collaborate with cross-functional partners (Talent Acquisition, Finance, and Operations) to streamline processes and enhance employee experience. * Execute tasks related to business unit restructures, workforce planning, and succession planning as R&D continues to scale. * Other duties as assigned.   Who You Are * Bachelor’s degree and 5+ years of HR experience, with 2+ years supporting technical, R&D, or product teams. * HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred. * Deep understanding of HR disciplines including employee relations, organizational design, and performance management. * Experience supporting fast-paced, high-growth, or startup environments; healthcare or tech experience is a plus. * Strong communication, facilitation, and influencing skills with the ability to work across technical and non-technical audiences. * Analytical and data-driven, using insights to guide decisions and shape people strategy. * Tech-savvy, adaptable, and excited to build scalable people programs in a growing digital health organization. * Passionate about enabling high-performing teams and cultivating a culture of collaboration and innovation.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Program Manager, Onboarding to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for ensuring new hires are welcomed with clarity, confidence, and connection, setting the tone for their journey at OpenLoop. This position serves as the linchpin between departments, managers, and the People team, coordinating logistics and content for company orientation and assisting with onboarding across business units. You’ll help create a consistent experience that reflects our values and operational excellence from day one.   What You'll Do * Own logistics and host the OpenLoop Orientation Day, ensuring a structured, engaging, and informative experience for all new hires. * Partner with cross-functional stakeholders (HR, IT, department leads) to manage employee enablement from pre-boarding to day one through total employee onboarding. * Manage all orientation sessions to onboard new hires on company values, tools, policies, and norms. * Design and enforce scalable onboarding processes that reduce time-to-productivity.  * Facilitate pre-start communications through role integration and be a single point of contact for new hires.  * Maintain and refine the onboarding playbook, including intake forms, checklists, and communication touchpoints. * Track system access requirements, ensure provisioning is complete (laptops, tools, permissions), and serve as liaison with all departments. * Champion consistency and excellence across department-level onboarding. * Act as a bridge between managers and new hires—coordinating expectations, timelines, and resources. * Collaborate with the rest of the People Team to identify onboarding gaps, friction points, and optimization opportunities. * Provide onboarding feedback reports and pulse checks to inform leadership and improve experience quality. * Analyze onboarding data to identify trends, successes, and areas for refinement. * Contribute to creating mentor programs, performance checkpoints, and engagement strategies in the new hire’s first 90 days. * Support the creation and upkeep of onboarding resources and training materials. * Other duties as assigned.   Who You Are * Bachelor’s degree in Human Resources, Business, Organizational Development, or a related field. * 5+ years in L&D, HR, people operations, education, or related experiences. * Experience with online learning module creation in various LMS systems. * Strong coordination and communication skills across functions and levels of leadership. * Proven ability to translate data insights into process improvements.  * Passionate about designing and delivering exceptional new hire experiences. * Bring proven experience in project management, ensuring initiatives are delivered on time and with measurable impact. * Thrive in a startup environment where ownership mentality and urgency matter. * Are tech-savvy with platforms like Loom, Rise360, Google Suite, Slack, Zoom, Notion, and basic LMS tools. * Bring creative ideas and relentless grit to improve systems and workflows.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Risk Management Analyst to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for identifying, assessing, and mitigating risks across the organization to strengthen overall security and compliance posture. This role supports the implementation and monitoring of enterprise risk management frameworks, ensuring alignment with regulatory standards and internal policies. The ideal candidate has strong analytical skills, attention to detail, and the ability to collaborate cross-functionally to balance risk and business needs.   What You'll Do * Conduct ongoing enterprise risk assessments to identify operational, compliance, and security risks. * Manage the risk transfer program, including all company insurance policy applications and renewals * Maintain and update risk registers, ensuring all risks are documented, tracked, and mitigated effectively. * Support audits, regulatory reviews, and compliance assessments by providing required data and documentation. * Partner with internal stakeholders to evaluate controls, identify gaps, and recommend improvements. * Monitor and report on key risk indicators (KRIs) and trends to leadership. * Assist in developing and maintaining policies, procedures, and risk management documentation. * Support third-party/vendor risk management by reviewing controls and assessing external risk exposure. * Stay current on emerging regulatory requirements, risk trends, and best practices in risk management. * Collaborate with IT, compliance, and operations teams to improve processes and mitigate potential risks. * Other duties as assigned.   Who You Are * Bachelor’s degree in Information Security, Computer Science, Risk Management, or a related field (or equivalent experience). * 5+ years of experience in risk management, compliance, or information security. * Knowledge of risk management and compliance frameworks such as NIST, ISO 27001, SOC 2, HIPAA, or PCI DSS. * Experience with GRC tools (e.g., Archer, ServiceNow, or similar) preferred. * Strong analytical, problem-solving, and organizational skills. * Excellent communication skills with the ability to present risk insights clearly to technical and non-technical stakeholders. * Demonstrated ability to balance risk mitigation with business objectives. * Familiarity with cloud environments (AWS, Azure) and modern security controls is a plus. * Certifications such as CRISC, CISSP, CISM, or GRCP preferred or in progress.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Accountant to join our team remotely or based out of HQ in Des Moines, IA. In this role, you will be responsible for work closely with the Controller and Assistant Controller as well as other members of the Accounting team in all aspects of finance and accounting functions.   What You'll Do * Perform day to day accounting duties in AP, AR, cash management, payroll, FA, the GL and other duties as assigned. * Assist with monthly close process by posting monthly journal entries, performing account reconciliations and ad-hoc financial analysis. * Interface with external accountants during audits. * Assist in maintaining regular contact and building solid working relationships with various groups to ensure a high level of customer service and work product. * Assist on projects and ad hoc assignments as needed. * Other duties as assigned.   Who You Are * Bachelor’s Degree in Accounting, Finance or related field. * 4-6 years of progressive accounting/finance experience; ideally a public accounting/private industry mix. * CPA certification or CPA eligible. * Excellent knowledge of GAAP. * Advanced Microsoft Excel skills (v-lookup, pivot tables, etc.). * Must be trustworthy and confidential. * Must have excellent communication skills and ability to present to senior management. * Precision/detail oriented with strong analytical skills. * Proven ability to identify and drive process/system improvements. * Positive, energetic, optimistic attitude with a willingness to roll up your sleeves.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Senior Recruiter to join our team remotely or at HQ in Des Moines, IA. In this role, you will own and drive the end-to-end recruitment process, from building talent strategies to closing top candidates. You’ll partner closely with leaders across the business to understand workforce needs, proactively source diverse talent, and design recruiting strategies that scale with our growth. As a Senior Recruiter, you’ll balance being a trusted advisor to hiring managers, a champion of the candidate experience, and a mentor to junior members of the recruiting team.   The ideal candidate brings proven recruiting expertise, strong communication skills, and the ability to influence and guide hiring decisions at all levels.   What You'll Do * Lead full-cycle recruiting across multiple departments, from intake with hiring managers to offer negotiations and closing candidates. * Partner with department heads and senior leadership to forecast hiring needs and shape talent acquisition strategies that align with business goals. * Source and engage passive talent through creative, proactive outreach; build and maintain talent pipelines for critical and hard-to-fill roles. * Serve as a strategic advisor to hiring managers on interview best practices, market trends, and compensation benchmarking. * Conduct candidate interviews and assessments, ensuring alignment with role requirements, organizational culture, and long-term potential. * Champion the candidate experience by ensuring transparent, timely, and respectful communication throughout the hiring process. * Collaborate on job description development, ensuring clarity, inclusivity, and market competitiveness. * Partner with HR/People Operations on recruiting operations, reporting, and continuous process improvements. * Other duties as assigned.   Who You Are * Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent practical experience). * 4–6+ years of full-cycle recruiting experience in a fast-paced, high-growth tech environment. * Demonstrated ability to build trusted partnerships with senior leaders and advise on hiring decisions. * Strong sourcing skills using ATS, LinkedIn Recruiter, and other recruiting tools. * Track record of successfully closing candidates and hitting hiring targets while maintaining a high candidate experience. * Experience improving recruiting processes or implementing best practices at scale. * Highly organized with strong attention to detail, able to juggle multiple priorities with ease. * Proactive, resourceful, and solutions-oriented; thrives in dynamic, evolving environments.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Technical Accounting and Financial Reporting Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for being the internal expert on complex and evolving accounting topics such as revenue recognition (ASC 606), lease accounting (ASC 842), stock-based compensation, business combinations (ASC 805), and others. The position will provide accounting leadership and due diligence support for mergers, acquisitions, and other strategic initiatives, ensuring proper treatment and alignment with reporting requirements. As we scale, a dedicated resource ensures our accounting policies, memos, and disclosures evolve appropriately.   What You'll Do * Serve as the in-house expert on complex accounting areas, including ASC 606 (Revenue Recognition), ASC 842 (Lease Accounting), ASC 718 (Stock-Based Compensation), ASC 805 (Business Combinations), and others. * Own and maintain accounting policies, technical memos, and disclosures in alignment with current U.S. GAAP standards. * Provide technical accounting guidance and due diligence support for mergers, acquisitions, and other strategic initiatives. * Lead research and implementation of new accounting standards as applicable. * Collaborate cross-functionally with Finance, Legal, and FP&A teams to ensure accurate treatment and reporting of non-routine transactions. * Oversee external reporting and serve as the key point of contact for financial and other audits. * Review and update internal controls as related to technical accounting areas. * Communicate complex accounting concepts in a clear, concise manner to both technical and non-technical stakeholders. * Other duties as assigned.   Who You Are * Bachelor's Degree in Accounting, Finance, or related field.  * 7+ years of progressive experience in technical accounting, including Big 4 public accounting and public company environments. * CPA required. * Deep knowledge of U.S. GAAP, including recent experience with ASC 606, ASC 842, ASC 718, and ASC 805. * Strong written and verbal communication skills with experience writing technical memos and working with external auditors. * Excellent analytical skills, detail-oriented, and a proactive problem-solver. * Ability to manage multiple projects and priorities in a fast-paced environment. * Experience supporting M&A transactions is highly preferred. * Experience in a SaaS, healthcare, or technology company is a plus. * Familiarity with SEC reporting requirements is a bonus.   -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop is looking for a Unified Communications Systems Administrator to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for managing and evolving the platforms that power our customer conversations across phone, SMS, chat, and email. You’ll own the configuration and performance of systems like Amazon Connect, Twilio, and Zoho Desk, ensuring seamless communication across the customer journey. This role is equal parts systems administrator, business partner, and strategist—you’ll configure workflows, optimize experiences, troubleshoot issues, and help us explore new tools that support our growth.   What You'll Do * Serve as the primary administrator for Amazon Connect, Twilio, Zoho Desk, and other communication platforms. * Configure routing logic, workflows, queues, IVRs, chat and SMS flows, escalation rules, and email automations. * Design, build, and optimize Amazon Connect contact flows, leveraging AWS services (Lambda, EventBridge, IAM) for automation and scalability. * Develop and manage Twilio Studio workflows, ensuring SMS compliance (A2P 10DLC, opt-out regulations) and reliable delivery. * Monitor system performance and troubleshoot issues across voice, chat, SMS, and email channels. * Manage access, roles, hours of operation, and permissions across platforms. * Build and maintain dashboards to track system KPIs, agent performance, and customer interactions. * Use data to recommend improvements in routing, agent utilization, customer experience, and SLAs. * Proactively identify friction points and implement system or process solutions.Collaborate with operations and product teams to identify communication pain points and opportunities. * Lead evaluations of new platforms or integrations that improve communication workflows. * Stay current with trends in digital engagement, omnichannel contact centers, and cloud-based communications. * Maintain documentation on system architecture, configuration, SOPs, and troubleshooting. * Ensure all systems are configured with scalability, security, and compliance in mind. * Other duties as assigned.   Who You Are * Bachelor’s degree in Computer Science, Information Systems, or a related field. * 3+ years of experience administering communication platforms (e.g., Amazon Connect, Twilio, Zendesk, Zoho Desk, Five9, Talkdesk) * Working knowledge of telephony fundamentals (SIP trunking, PSTN routing). * Hands-on expertise with Amazon Connect (contact flow design, IVRs, call recording) and Twilio (Studio flows, API integrations). * Proven ability to configure and optimize workflows across multiple channels (voice, SMS, chat, email). * Strong understanding of contact center and customer service operations. * Experience building dashboards and reports using native tools or BI platforms. * Familiarity with APIs and integration principles. * Self-directed, curious, and collaborative mindset. * Excellent written and verbal communication. * Experience with platform integrations (e.g., syncing telephony with CRM or helpdesk). * Knowledge of AWS tools like Lambda, EventBridge, and IAM. * Experience with monitoring/alerting tools and designing high-availability, redundant communication architectures. * Understanding of compliance and data privacy standards (HIPAA, GDPR, SOC2) in customer communications. * Background in evaluating or implementing new communication platforms.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.    

About the Role OpenLoop, a fast growing Healthtech startup, is looking for a VP of Customer Success to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for leading our rapidly expanding enterprise post-sales organization. Reporting directly to C-level, you will own the full customer lifecycle post-implementation and lead onboarding through adoption, clinical and financial outcomes, renewals, and expansion. You will also help build and lead our team in charge of client success in supporting millions of patient visits every year.   This is a high-visibility leadership role that will set the bar for customer outcomes, compliance, and retention in the digital healthtech environment. The ideal candidate combines SaaS customer success expertise with healthcare experience, and thrives on building scalable systems that prove ROI to enterprise sponsors while delivering seamless care experiences to patients. It’s important to be curious, technically savvy and passionate about improving healthcare.   What You'll Do * Own retention & growth: Drive Gross and Net Revenue Retention (GRR/NRR) targets across enterprise and growth accounts. * Scale onboarding & activation: Standardize implementation playbooks (HIPAA/BAA, integrations, payer enrollment, credentialing) and launch member activation programs that accelerate time-to-value. * Define account health: Establish a multi-signal health score (product usage, adoption, sentiment, patient engagement, RCM outcomes, credentialing velocity) and instrument it in a Customer Success Platform. * Lead customer communications: Deliver executive business reviews (EBRs) and outcome reporting that highlight clinical, financial, and operational value for sponsors. * Partner cross-functionally: Collaborate with Clinical Ops, Regulatory/Legal, RCM, and Technology teams to ensure compliance, optimize workflows, and deliver on customer commitments. * Build & mentor the team: Develop a high-performing CS organization segmented by customer type, with strong leaders and empowered CSMs. * Set strategy & forecast: Lead capacity planning, headcount modeling, and renewal/expansion forecasting in partnership with Finance and Sales. * Embed compliance: Ensure that HIPAA, SOC 2, and regulatory standards are built into every aspect of customer engagement. * Other duties as assigned. Who You Are * Bachelor's Degree in Business, Communications or related field.  * 12+ years of post-sales leadership in SaaS or healthcare technology, with at least 5 years at the VP/Senior Director level. * Proven success owning retention and expansion metrics (GRR, NRR, ARR) in a B2B2C environment (digital health, healthtech SaaS strongly preferred). * Deep understanding of healthcare compliance (HIPAA/BAA, SOC 2) and payer/provider ecosystems, including RCM, credentialing, and clinical workflows. * Track record of scaling Customer Success teams (50+ employees) across enterprise and growth segments. * Expertise with Customer Success Platforms (Gainsight, Totango, ChurnZero) and lifecycle playbooks. * Strong background in implementation/PMO leadership for enterprise healthcare clients. * Executive presence with ability to present clinical and financial ROI to payer, employer, provider, and retail executives. * Data-driven operator with proficiency in renewal forecasting, capacity planning, and customer analytics. * Experienced in cross-functional leadership, partnering with Product, Clinical, Compliance, and Operations. * Excellent people leader: coaching, developing, and inspiring directors, managers, and ICs across remote teams.     -------------------------------------------------------------------------------- OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.   We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.   In addition, for salaried positions you would also be eligible for: * Medical, Dental, and Vision plans * Flexible Spending/Health Savings Accounts * Flexible PTO * 401(k) + Company Match * Life Insurance, Pet insurance, and more   Sound like a good fit? We’d love to meet you.